FAQs

HIGH CAMP Gardenias are grown with love and packaged with care in premium, glossy, water-resistant gift boxes to minimize exposure to light and air. Our gardenias are cut to order and sent FedEx priority overnight from our California farms for ultimate freshness. It is normal for gardenias to arrive a bit sleepy and thirsty. Simply snap the tips (like asparagus) and place stems in cool water.

Gardenias are nature’s most fragrant flowers. Enjoy your gardenias in any casually elegant setting as often as possible. Once you experience their unrivalled scent you will wonder how you ever lived without them!

Blooms: The blooms arrive without leaves or stems and are lovely en masse in bowls and other vessels by placing them face up into 1-2 inches of water. The blooms will open with a few hours and last for 3-4 days, providing a continuous fragrance that is singular to gardenias. Enjoy the beauty of the blooms in one large grouping with room to bloom, or divide them among smaller vessels to spread around your home.

Vine Gardenias: The “vine gardenias” arrive on 8-10 inch stems with tight blooms that blossom over 2-3 days. “Vine gardenias” should be placed in cool water in a clean vessel or vase. Snap 

tips (like asparagus) for best water absorption and trim some of the upper leaves and those that would otherwise be submerged. Within a few hours, the luscious white flowers will enchant your home.

High Camp Gardenias are the only gardenias to bloom all year round. High Camp is also the first to ship the fragile flower successfully, making them available for the first time for you to enjoy cut-to-order, directly to your door.

Enjoy a fresh delivery every week, every other week, every month or quarterly.

Customize your subscription in any way you desire. We are happy to send out multiple boxes if you are entertaining or hosting an event.

A wonderful benefit of a subscription is enjoying guaranteed priority during holidays and busy seasons. As we traditionally sell out at various times throughout the year, subscription customers take first priority allocations.

Select your box color and preferred delivery frequency to get started. You will be able to select the desired date if you choose. We will make every effort to ship on the date selected, but this cannot be guaranteed.

Nature is unpredictable. In extremely rare circumstances we have experienced last minute shortages. In the interest of providing the best experience possible, we will make great efforts to contact any customer affected and work with you to select the best alternative option. If we are unable to reach you in time, we will upgrade your order to a product of equal or greater value. This may mean you receive a vase, or a selection of rare and premium white flowers designed to accompany your High Camp Gardenias. High Camp strives to delight every recipient and will always go above and beyond to ensure your package arrives on the date selected.

We pack our flowers for travel, including a unique method to keep the flowers cool under most conditions using cold packs. Most of the time, everything will be just fine. Make sure to follow the instructions for care listed on our care card included with each package, including snapping the stems and placing them in cool water as soon as possible. Allow several hours or overnight for the blooms to absorb water after their journey and reach their full beauty. 

If they have been lounging on a porch in extreme temperatures for too long, there may be quality issues. If you are concerned about the condition of the flowers please take a photo upon arrival, follow the care instructions and if the quality is still in question after 24 hours in a vase of water, please take another photo and contact us by phone at (415) 770-2360 or email hello@highcampsupply.com so we can best address any issues with the purchaser. Ultimately the flowers are delicate and we are dealing with nature, so if you are sending a gift, we encourage you to confirm your recipient will be home to receive their delivery.

If you encounter any issues with your order, please contact hello@highcampsupply.com or call 415.770.2360 and we will make every effort to help. While flowers are perishable and therefore not returnable, on rare occurrences there may have been damage to the flowers due to weather or travel conditions. We will work with you to find the best solution possible. If you are unhappy with your vase, unlit candle or other non-perishable items, please contact us and we will arrange for a return authorization number to be issued and the product returned in its original condition.